The integrated video conferencing service needs to use your computer or phone's camera and microphone so you can interact with others in the meeting.
When you start the video service for the first time, you will be prompted to allow access to your camera and microphone. Click Allow for both. (You only need to do this once.)
If you are not prompted to allow access or if you have blocked it in the past, you can change your settings by following the instructions below for your specific browser.
Chrome
Click the video meeting access link.
In the top-left corner, click the lock icon next to the address bar.
Select "Allow" from the dropdown menu next to Camera and Microphone.
The browser will ask you to reload the updated settings. Click Reload or refresh the page.
Result: The connected camera and mic should now be ready to use.
Safari
Click the video meeting access link.
In the top menu bar, go to Safari > Settings for jitsi.schoolab.tools
In the dropdown menu next to Camera and Microphone, select "Allow".
Refresh the page.
Result: The connected camera and mic should now be ready to use.
Firefox
Click the video meeting access link.
In the top-left corner, click the microphone or camera icon next to the address bar.
Under Permissions, remove the blocked camera and microphone by clicking the X next to them.
Refresh the page.
Result: The connected camera and mic should now be ready to use.
Edge
Click the video meeting access link.
In the top bar, click the three dots (...) then click Settings.
Go to Cookies and site permissions and select Camera and Microphone.
Refresh the page.
Mobile
iOS
Safari, Chrome, and Firefox browsers are supported for video calls on iOS. However, if you encounter an issue, we recommend following these steps:
If using Safari: Go to your device Settings and locate the app. Tap it to confirm you have granted camera access.
If using Chrome or Firefox: Verify that you have allowed camera access via the lock icon directly in the browser window.
Try a different browser.
Try a different phone or computer.
Android
Chrome, Firefox, and your operating system's default browser are supported. However, if you encounter an issue, we recommend following these steps:
Go to your phone Settings and locate the browser app you are using. Tap it to confirm you have allowed camera access.
Try a different browser.
Try a different phone or computer.